Question 1

do you take a security deposit?

Accepted Answer

we do take a security deposit in case of any damaged or missing items, this is refunded to you once we have picked up and checked the soft play/party packages

all soft play and party packages and the items in them need to be clean and dry with no marks or tears, all of the items need to be accounted for and this includes all balls in the ball pit

Question 2

what age group is the soft play recommended for?

Accepted Answer

children from 6 months - 5 years can use the soft play. children should always be fully supervised by their parents/guardians while playing

Question 3

how long can I hire the soft play for?

Accepted Answer

you can hire the soft play for as long as you wish if you are hiring the DIY set up, for delivery set up +pack down by us there is a standard 4 hours included in the price quoted, if you wish to extend your hire, please let us know, this will be subject to availability and is an additional charge

Question 4

what is your cancellation policy?

Accepted Answer

please contact us for a copy of our cancellation policy if you wish to read before booking, alternatively, a copy is sent with every booking

Question 5

terms and conditions

Accepted Answer

all terms and conditions are sent when booking the soft play/party packages, please make sure you read these and familiarise yourself with our terms and conditions

Question 6

how can I contact you?

Accepted Answer

you can contact us via the website under 'contact us' or you can email us at info@lovebugsplay.com.au

Question 7

how often do you clean the equipment?

Accepted Answer

we thoroughly clean, sanitise and disinfect all of our soft play items including the ball pit balls after every use

soft play and event hire

FAQ

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